Client Support and Management
Training Options:
- Introduction to Working with Families
- Case Management
- Working with Clients with Complex Needs
- Work Intensively with Clients
- Provide First Point of Contact
- Basic Counselling Skills
- Challenging Behaviours
- Grief and Loss
- Art Therapy
Training can be developed to meet your needs.
Introduction to Working with Families
This one day introductory level training will provide both theory and practice strategies for workers engaged to provide intervention supports to families in crisis.
The training will focus on the support workers role, crisis intervention approaches, understanding the “family” as client and related issues of confidentiality. Learn how to accurately and appropriately record case notes in relation to child protection issues.
Upon completion of this non-accredited training participants will be able to implement assessment strategies when working with families; accurately and appropriately record case notes; demonstrate an understanding of confidentiality issues in parent/child (family) cases; and apply crisis intervention strategies in family work and child protection cases
Case Management
This training is of one day duration presenting the Case Management framework with a focus on client participation and self determination in case management. The workshop content will allow participants to develop the skills required to establish, facilitate and monitor all aspects of case management. You will explore the issues of effective time-frames, appropriate documentation, defining case goal responsibilities, monitoring and review processes. This training will also define and explore the important role of case conferencing as a tool for effective case management.
Participants will be able to;
- Conduct case management meetings
- Develop an appropriate approach to case management
- Develop an appropriate case management plan
- Manage case work activities and processes
Working with Clients with Complex Needs
This training is a one day workshop to provide participants with an insight into how to appropriately assess the needs of complex cases, negotiate with other services providers to ensure complex needs are met. Participants will also be introduced to several tools for assessment, case planning, and client self care capacity. This training may also challenge workers to evaluate their own needs and ideological aspects of practice in the helping profession when working with complex cases.
A list of some specific outcomes of the training are:
- Assess and analyse client needs to ensure they can be met
- Identify and provide for the delivery of services to meet client needs
- Evaluate client service delivery in complex cases
- Understand and implement client complexity scale, client self care capacity matrix and client resource matrix.
Work Intensively with Clients
This one day training will provide participants with a crisis intervention model and framework for engaging and working with high risk/intensive needs of young people. The training will benefit youth workers in residential, outreach, and centre based services. Through role plays, video demonstrations and case study work in the training environment – participants will be exposed to new strategies to meet the demands of challenging Youth Work environments. A CD ROM will be supplied to each participant with tools, strategies and other samples of intervention work to take back to the workplace after the training event.
Participants will:
- Be able to apply a crisis intervention model when working with young people with high needs
- Be able to implement high quality case work as an effective intervention strategy
- Be able to assist young people to move beyond crisis and plan for transition and change through empowerment
- Be able to assess risk and apply minimisation strategies
Provide First Point of Contact
This one day training event will provide the participants with knowledge and skills required to follow organisational guidelines in the exchange of routine information with clients, to establish a priority of need, and identify and respond to their immediate needs including the provision of information about services available.
Specific Learning outcomes:
- Engage clients as first point of contact
- Facilitate the communication process for clients to provide information about their presenting situation and immediate and long term needs.
- Undertake observation as part of information gathering process
- Collect routine information form clients
- Prioritise client needs
- Provide information to clients about service options
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Basic Counselling Skills
This training will provide participants with opportunities to learn the basic micro skills of the counselling process. Learning will be in an experiential context with opportunities for participants to demonstrate competence through "real" play and small group work. Discussion about the application of these skills and the use of take-home resources will ensure the transference of learning.
Specific Learning Outcomes
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Actively listen to clients
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Demonstrate a non-judgemental attitude
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Awareness of non-verbal communication
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Awareness of verbal communication
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Appropriate use of questioning [open and closed]
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Appropriate use of paraphrasing and summarising
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Challenging Behaviours
This interactive training session will provide front-line workers with the skills, strategies and understanding to effectively minimise and manage challenging behaviours demonstrated by clients.
Specific Learning Outcomes
- Identify the triggers that may cause challenging behaviours in clients
- Develop appropriate strategies to minimise and manage these behaviours
- Understand the importance and relevance of self care fort he worker when dealing with these behaviours
- Identify the individual and organisational strategies to assist in the development of effective responses to these behaviours
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Grief and Loss
This workshop will provide participants with the opportunity to explore issues of grief and loss as experienced by clients. Often the client's grief is related to the loss of a lifetime partner and/or friend. The expression and processes of grief are discussed in terms of the aged person's experiences and the role that the worker may play in supporting clients through the grief process. It is important that the worker is also aware of their own grief and loss in terms of the passing of long-term clients in their care. Loss can be more than the death of a loved one and the variations of loss are also explored in this workshop. Everyone experiences loss and grieves in their own particular way ~ the different types of grief responses are discussed and participants will be encouraged to consider their own self care in regard to grief and loss and potential triggers that may emerge in the training and the workplace. The trainer will accommodate for the sensitivity of the training content and allow time for support immediately following the training.
Specific Learning Outcomes
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Describe different types of loss
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Describe the grief journey
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Respond to clients unique grief experiences
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Identify when a client appears to be experiencing long-term and adverse affects of grief
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Identify when it may be necessary to refer the client for other supports
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Identify strategies for worker self-care when experiencing the loss of long-term clients.
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Art Therapy
This workshop is an experiential journey into the use of art as tools for engagement with clients. Participants will be introduced to the concept of art therapy and will be provided with a range of creative strategies and tools to implement in their work with clients.
Specific Learning Outcomes- Making art as a means of self expression
- Range of art-making strategies that can be used to engage with clients
- Basic art therapy concepts and terminology